Privacy Policy
Last updated: January 2026
1. Who We Are
Scrap My Car Instantly operates a scrap car collection and disposal service across Merseyside and surrounding areas. We are committed to protecting your personal data and being transparent about how we use it. This privacy policy explains how we collect, use, store, and share your information.
2. Information We Collect
When you use our website or services, we may collect the following information:
- Personal details: Your name, phone number, postcode, and email address (if provided)
- Vehicle details: Registration number, make, model, and condition of your vehicle
- Technical data: IP address, browser type, device information, and pages visited on our website
- Communication records: Records of calls, messages, and form submissions
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide you with a scrap car valuation and arrange collection
- To contact you about your enquiry and provide customer service
- To complete DVLA notifications and legal documentation
- To process payments for your vehicle
- To improve our website and services
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Contract: Processing necessary to perform our services (collection, payment, DVLA notification)
- Legitimate interest: To respond to enquiries and improve our services
- Legal obligation: To comply with DVLA, environmental, and tax regulations
- Consent: Where you have opted in to receive marketing communications
5. Data Sharing
We may share your personal data with:
- DVLA: To notify change of ownership and vehicle disposal
- Authorised Treatment Facilities (ATFs): Licensed partners who process vehicles
- Payment providers: To process bank transfers
- CRM and marketing platforms: To manage customer communications (e.g., GoHighLevel)
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and for a minimum of 6 years to comply with legal and regulatory requirements (including tax and environmental regulations).
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, contact us on 07414 292601.
8. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Form submissions are transmitted securely and stored in encrypted systems.
10. Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, please contact us:
- Phone: 07414 292601
- Website: scrapmycarinstantly.co.uk
11. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.